HP Support Assistant is printing software to set up your printer, scan, order supplies, check ink levels, and more. After upgrading Windows, the printer information in HP Printer Assistant and Windows is lost. When this happens, use HP Support Assistant to connect your printer as a new printer.
Step 1: Reconnect the printer
Step 2: Click Connect a new printer.
Step 3: Select the connection type when prompted, and then follow the on-screen instructions to set up the printer.
Step 4: Turn off the printer, and then restart your computer.
Step 5: Turn on the printer, and then open HP Support Assistant.
Downloading and installing HP Support Assistant
Download and install the latest version of HP Support Assistant.
Go to Download HP Support Assistant to download and install the tool.
Changing update schedule and notifications settings in HP Support Assistant
Set preferences for when to check for software updates and how HP Support Assistant notifies you when updates or messages are available.
Click Settings at the top of the HP Support Assistant window.
Change the settings in each section to match your needs. Make sure to scroll down to see all the available settings.